Developing Not for Profit Performance Management Systems


Developing Not for Profit Performance Management Systems


Overview and Purpose

Establishing a performance management system in a Not for Profit organisation can be a challenging task. Not for Profits can vary from the small (one to two paid staff) to the very large (over 500 staff), ruling out a one-size-fits-all approach to performance management.

This publication provides a knowledge-base that explains the framework behind developing a Not for Profit Performance Management System, and provides step-by-step activities to assist in developing your own system. It also includes suggestions on how to get the most from your system.

It is a practical tool which can be utilised by any organisation, regardless of size. It also includes a section on performance management of volunteers, which requires a different approach from that of paid employees.

Topics Covered

Performance management

  • What it is?
  • A basic System for Not for Profit organisations;
  • Why is it necessary?
  • Choosing a focus;
  • Who needs to be involved?
  • Philosophical framework; and
  • Detailed outline of a System.

A Step-by-step approach to designing a Performance Management System

  • Explaining the purpose;
  • Identifying Critical Success Factors;
  • Establishing measurements and targets; and
  • Establishing a reporting framework.

Extracting the most from your Performance Management System

  • Setting Key Result Areas (KRAs);
  • How to measure the unmeasurable;
  • Development Plan;
  • The role of the manager;
  • Dealing with the gap between reality and desired performance;
  • Factors that have an impact on an individual’s performance;
  • Dealing with individual performance; and
  • Reviewing the Performance Management System.