Member Price: $242.00
Non Member Price: $297.00
Member Price: $132.00
Non Member Price: $187.00
From time to time, members of your organisation may be the subject of a complaint. The processing of complaints should follow specified procedures in an expeditious manner to ensure that natural justice principles are upheld. Confidentiality and record-keeping guidelines must also be followed for such complaints.
This publication sets out for your organisation the guidelines to follow in the processing of complaints about members. Procedural items covered include:
Confidentiality and record-keeping guidelines required in the management of such complaints are also detailed.
This publication ensures that your organisation is prepared in the event of a complaint about one of your members being received.