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Developing Not for Profit Performance Management Systems
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Overview and Purpose
Establishing a performance management system in a Not for Profit organisation can be a challenging task. Not for Profits can vary from the small (one to two paid staff) to the very large (over 500 staff), ruling out a one-size-fits-all approach to performance management.
This publication provides a knowledge-base that explains the framework behind developing a Not for Profit Performance Management System, and provides step-by-step activities to assist in developing your own system. It also includes suggestions on how to get the most from your system.
It is a practical tool which can be utilised by any organisation, regardless of size. It also includes a section on performance management of volunteers, which requires a different approach from that of paid employees.
Topics Covered
Performance management
- What it is?
- A basic System for Not for Profit organisations;
- Why is it necessary?
- Choosing a focus;
- Who needs to be involved?
- Philosophical framework; and
- Detailed outline of a System.
A Step-by-step approach to designing a Performance Management System
- Explaining the purpose;
- Identifying Critical Success Factors;
- Establishing measurements and targets; and
- Establishing a reporting framework.
Extracting the most from your Performance Management System
- Setting Key Result Areas (KRAs);
- How to measure the unmeasurable;
- Development Plan;
- The role of the manager;
- Dealing with the gap between reality and desired performance;
- Factors that have an impact on an individual's performance;
- Dealing with individual performance; and
- Reviewing the Performance Management System.
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