Developing Not for Profit Performance Management Systems

Overview and Purpose

Establishing a performance management system in a Not for Profit organisation can be a challenging task.  Not for Profits can vary from the small (one to two paid staff) to the very large (over 500 staff), ruling out a one-size-fits-all approach to performance management.

This publication provides a knowledge-base that explains the framework behind developing a Not for Profit Performance Management System, and provides step-by-step activities to assist in developing your own system.  It also includes suggestions on how to get the most from your system.

It is a practical tool which can be utilised by any organisation, regardless of size.  It also includes a section on performance management of volunteers, which requires a different approach from that of paid employees.

Topics Covered

Performance management

• What it is?
• A basic System for Not for Profit organisations;
• Why is it necessary?
• Choosing a focus;
• Who needs to be involved?
• Philosophical framework; and 
• Detailed outline of a System.

A Step-by-step approach to designing a Performance Management System

• Explaining the purpose; 
• Identifying Critical Success Factors;
• Establishing measurements and targets; and
• Establishing a reporting framework.

Extracting the most from your Performance Management System

• Setting Key Result Areas (KRAs);
• How to measure the unmeasurable;
• Development Plan;
• The role of the manager;
• Dealing with the gap between reality and desired performance;
• Factors that have an impact on an individual's performance;
• Dealing with individual performance; and 
• Reviewing the Performance Management System.